Delivery & Shipping
At Cochrane Doors, we aim to provide a reliable and efficient delivery service across the UK for all our internal and external door products.
1. Delivery Areas
We deliver nationwide across the United Kingdom.
If you are located in a remote or offshore area, additional delivery charges and extended delivery times may apply.
2. Delivery Times
Delivery times will vary depending on product availability and location.
- Standard products: typically delivered within 3–10 working days
- Made-to-order or bespoke doors: longer lead times may apply
- Delivery estimates are provided at the time of order
Please note that all delivery times are estimates and may be subject to change.
3. Delivery Charges
Delivery costs are calculated based on:
- Order size and weight
- Delivery location
- Type of product ordered
The final delivery cost will be clearly displayed at checkout or confirmed prior to order acceptance.
4. Order Processing
Orders are processed during normal business hours (Monday to Friday, excluding bank holidays).
- Orders placed outside working hours will be processed the next working day
- You will receive confirmation once your order has been processed
5. Delivery Process
Our delivery partners will contact you to arrange a suitable delivery date where applicable.
- Deliveries are typically kerbside unless otherwise agreed
- You must ensure someone is available to receive and inspect the goods
- Access must be suitable for delivery vehicles
6. Inspection on Delivery
It is important that all goods are checked upon arrival.
- Inspect products before signing for delivery
- Note any damage or shortages on the delivery note
- Report any issues within 48 hours of delivery
Failure to report issues within this timeframe may affect your claim.
7. Missed Deliveries
If you are unavailable at the agreed delivery time:
- Re-delivery charges may apply
- Delays to your order may occur
Please ensure accurate contact details are provided at the time of order.
8. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us as soon as possible
- Provide photographic evidence where possible
- We will work quickly to resolve the issue
9. Delays Outside Our Control
We are not responsible for delays caused by factors beyond our control, including:
- Weather conditions
- Traffic or transport disruptions
- Supplier delays
- Force majeure events
We will always aim to keep you informed if delays occur.
10. Contact Us
If you have any questions regarding delivery or shipping, please contact us via our website.